General support
Optimisation, account, anything else
Roadmap questions, re-scan timing, what the assistants said last week. Read by the team reviewing your AI visibility work.
Contact
Contact the team working on your optimisation.
One inbox, one team. The people supervising your optimisation across ChatGPT, Claude, Gemini, DeepSeek and Grok are the same people who write back — most threads close inside a business day.
Send a message
Tell us what you’re building.
Behind every reply is a team that knows the AI visibility work. The more context you give, the more useful the first response can be.
Message received
In the team’s inbox.
Your note is with the team that runs the optimisations. Most replies go out the same business day — usually inside a few hours.
Open the conversationReply directly to the confirmation email — your message lands back in the same thread.
Direct lines
Skip the form. Contact us directly.
Every channel reaches the team supervising your optimisation. You’ll hear from someone who knows your case.
Partnerships
Agencies, resellers, white-label
Tell us about your proposal in your first email. We handle multi-brand optimisation and agency plans here, and read every message.
Service status
Live platform dashboard
View status pageLive signal on the optimisation engine and every supporting system, refreshed every five minutes. Check here first if something feels off.
Common questions
Before you write, here are some common questions.
How fast will I hear back?
Most messages get a reply within a business day; during European business hours it’s usually a few hours. Every email lands with the team that monitors the optimisation work — one inbox, one team, named replies from people who understand your case.
Can I book a call?
Send a note first and tell us what you’d want to cover. If a call is the fastest path, we’ll propose three slots in the next 48 hours and keep it focused on your brand, your category and the next practical move.
How do I pause or resume my optimisation?
One email to support is enough. Pause for a month, a quarter or indefinitely — any unused re-scan credits roll forward and the roadmap waits where you left it. When you’re ready, reply to the same thread and the team picks up the next move on the same brand.
Do you work with agencies?
Yes — but write to [email protected] first. Multi-brand optimisation runs on a different rate to the single-brand plan, and we want to make sure the workflow fits how your team actually ships.
What happens to my data?
Your roadmap, scores and re-scan results stay private to your team. We talk to the public model APIs anyone else uses — your brand is never fed into training and never opted into model improvement programs. Full detail in our Data Processing Agreement.
Or skip the email. Start the work.
Most conversations start the same way — drop a URL, see where you stand across ChatGPT, Claude, Gemini, DeepSeek and Grok, then decide on the first optimisation from there. The audit is step one; the product is the work that follows.
Start with your business Team-supervised optimisation · 30-day re-scan included · Basic, Pro or Ultra